Will GCCs Cease to Exist? Jitendra Pandey, BMC Helix on the Future of GCCs
Executive Take
If cost and delivery are now baseline, GCC leaders must show customer ROI to justify their existence. Centers that can't prove business value beyond execution will get commoditized or cut.
Executive Summary
In a Zinnov "GCCs Unfiltered" podcast episode, Jitendra Pandey, India Country Head and VP of R&D at BMC Helix, argues that Global Capability Centers in their current form will not survive. He says cost and delivery are now baseline expectations, and future GCCs must operate as software factories measured by customer ROI, AI maturity, and trust rather than execution alone.
Why It Matters
GCC leaders should care because this reframes the center's success metric from cost savings to customer outcomes. AI leaders should note that AI capability is now assumed, not a differentiator, in GCC operations.
Bizquad Perspective
Most GCC leaders still report cost savings to headquarters while their real risk is that software development itself is becoming commoditized around them.