Nearly 70% of India GCCs stuck at AI pilot stage: Dell-Zinnov report
Executive Take
Most GCCs have proof-of-concepts but no path to scale. Leaders who fix that gap now will capture the automation upside before competitors do.
Executive Summary
A Dell-Zinnov report, "India GCCs 2030: From Capability Centers to Agentic Transformation Engines," finds nearly 70% of India's Global Capability Centers remain stuck at the AI pilot stage. It also finds about 55% of routine GCC work is exposed to AI-led automation, and nearly 60% of the workforce will need reskilling by 2030.
Why It Matters
GCC and HR leaders should care because more than half of today's routine work is already exposed to AI automation. That means reskilling plans need to start now, not after pilots stall further.
Bizquad Perspective
The real bottleneck isn't AI capability, it's that most GCCs lack the governance and process redesign needed to move pilots into production.