India's non‑tech job demand in GCCs likely to hit 5 lakh by 2028
Executive Take
GCCs are no longer just engineering hubs. HR and operations leaders need to build hiring and career paths for finance, sales, and business roles, not just tech talent.
Executive Summary
A Quess Corp report projects India's non-tech job demand in Global Capability Centers will reach 5 lakh (500,000) roles by 2028. Sales operations, finance, and business operations together make up over 60 per cent of current non-tech GCC hiring demand.
Why It Matters
GCC and HR leaders should care because non-tech hiring is becoming a major growth lane in India's capability centers, not a side function. Talent strategy and office footprint planning need to account for finance and operations roles at scale.
Bizquad Perspective
Most leaders still staff and brand GCCs as tech factories, but the real headcount growth is in finance and business operations roles competing for the same talent pool as domestic BPOs.