GCCs in India are moving from service delivery to product building; developers need to follow
Executive Take
GCCs that keep hiring AI talent without a plan for what to build will end up with expensive pilots nobody maintains. Leaders should fund fewer proofs of concept and demand a path to real, ongoing use before approving them.
Executive Summary
At DevSparks Chennai 2026, GCC leader Kewyn George said India's Global Capability Centers are shifting from service delivery to owning full products, citing a GCC that runs an entire credit management system for a banking client. He said 50-60% of GCCs automate repetitive work, warned against "pilot graveyards," and estimated only 30% of engineering graduates will land strong GCC roles soon.
Why It Matters
GCC and HR leaders should care because entry-level hiring is about to get much harder, with only 30% of graduates expected to land strong roles without extra preparation. Technology leaders should note that knowing how to prompt AI isn't the same as being an AI engineer.