A cricket field where girls and boys are equals; Hiring intent among GCCs
Executive Take
Hiring more people won't fix the skills gap GCCs actually have. Leaders need to fix graduate readiness and connect their AI hiring tools before adding headcount.
Executive Summary
A Taggd-CII survey on Indian GCCs finds 52% plan to expand headcount in FY27, up from 47% last year, but focus is shifting to quality hires over volume. India has 2,117 GCC units employing 23 lakh people and generating Rs 9.4 lakh crore in revenue, over 50% of global GCC activity. Only 42.6% of graduates meet employability standards, and AI hiring tools remain siloed, limiting measurable returns.
Why It Matters
GCC and HR leaders should note that hiring intent is rising but talent quality, not quantity, is now the real bottleneck. AI adoption in recruiting hasn't paid off because tools work in isolation instead of as one system.
Bizquad Perspective
Most GCCs are measuring AI hiring tools by task speed, not by whether the system actually finds better candidates, which is why the returns look invisible.