The more efficient AI makes us, the more human we must become
Executive Take
Cutting costs with AI will not keep customers loyal by itself. Leaders need to spend the time AI frees up on building trust with people, not just speed.
Executive Summary
This opinion piece argues that as AI makes efficiency commonplace, it stops being a competitive advantage. The author claims companies will instead compete on emotional connection, calling this "SHARE OF HEART," built through trust, empathy and problem solving that AI cannot replicate.
Why It Matters
HR and leadership teams should care because this reframes how they measure success once every competitor has the same AI tools. It pushes leaders to invest saved time in coaching and customer relationships, not just faster output.
Bizquad Perspective
The piece skips the harder question of how you actually train managers to build trust at scale once AI has already cut the human headcount that used to do it.