Becoming an AI-native telco: Indosat Ooredoo Hutchison reimagines the telecom of the future
Executive Take
Leaders integrating merged organizations should treat the transition as a forcing function to rebuild operating models around AI rather than simply preserving legacy processes from either legacy entity.
Executive Summary
McKinsey profiles Indosat Ooredoo Hutchison, Indonesia's second-largest telecom operator, describing how it used its merger integration as an opportunity to become an "AI-native" company, restructuring decision-making processes and employee workflows to embed AI across the enterprise and generate measurable business value.
Why It Matters
Telecom and other capital-intensive industries facing consolidation pressure need concrete models for embedding AI into core operations, not just pilot projects, and GCC/technology leaders can draw lessons on sequencing large-scale AI transformation during organizational change.