‘AI is the new UI’: Zoho’s Sridhar Vembu outlines his vision for ‘ubiquitous intelligence’
Executive Take
Zoho is betting that conversational AI, not dashboards, becomes the main way employees interact with software. Enterprise buyers should watch how fast rivals match this before locking into new SaaS contracts.
Executive Summary
Zoho co-founder Sridhar Vembu outlined "ubiquitous intelligence," his vision for AI embedded across all systems. He introduced Zia Chat, an AI interface unifying context across applications, launching in English with early access in a month. Zoho also entered vertical SaaS with seven industry-specific apps for retail, automotive, BFSI, healthcare, education, real estate, and restaurants. India revenue grew 47% year over year in 2025.
Why It Matters
Technology and enterprise software leaders should note this because Zoho is pushing AI interfaces as the default way to use business software, not an add-on feature. GCC and IT leaders evaluating vendor consolidation should track Zoho's vertical SaaS push too.