AI Is Compressing The Travel-Booking Journey: MakeMyTrip Group CTO
Executive Take
Search and booking are merging into one conversation, so platforms built on separate screens for browsing, payment, and confirmation need new backend architecture. Companies that still rely on keyword search will lose users to rivals who understand intent.
Executive Summary
MakeMyTrip Group CTO Sanjay Mohan said at Inc42's CTO Summit 2026 that generative AI is compressing the travel-booking journey, letting users combine flight, visa, and card-offer questions in one query. MakeMyTrip uses its Myra assistant, built from 10-12 specialist AI agents, plus knowledge graphs and mixed model sizes to balance cost and speed.
Why It Matters
AI and technology leaders should note how conversational AI forces a rebuild of search, data, and cost architecture, not just a chatbot bolted on top. It's also a concrete case study in multi-agent orchestration and model cost tradeoffs for consumer platforms.
Bizquad Perspective
The real shift isn't the chatbot interface, it's that companies now need rich evaluation datasets for every specialist function, which most leaders still treat as an afterthought rather than core infrastructure.